NFS is uniquely qualified to support the flood insurance business and growth strategies of Write-Your-Own (WYO) carrier companies. Our trusted advisory partnerships are formed and nurtured on a foundation of longevity, commitment to excellence, and passion for delivering exceptional customer service that translates into long-term value for both agents and policyholders.
What sets us apart is our 30-year, 100 percent flood-focused history serving the majority of the industry’s WYO carriers and our long-standing relationship with FEMA. This affords us beneficial insight into a complex flood landscape and the agility to adapt intuitively to a changing regulatory environment.
For each client we serve, our goal is to make a difference through flawless protection of a client’s distinct brand while guiding strategic market- and method-oriented solutions to help drive future growth and support their overall agenda. We consistently achieve this through:
Today’s competitive marketplace demands a trusted advisor, educator, and battle-tested partner with the scale and responsiveness to help clients navigate through volatile times. With the largest claims staff in the industry averaging seven years flood tenure, we have vital expertise required to handle $1B+ storms.
Our simplified technology platforms, supported by our dedicated staff of 600 colleagues, allows for an exceptional customer experience for the 155,000 agencies that we serve. This is proven in our 95% satisfaction score. Our Net Promoter Score of 55 among agents across our client base demonstrates their willingness to endorse NFS.
We help agents stay on top of their profession with leading-edge education, training and field resources, including:
- 10,500+ agent visits
- 1,755+ flood insurance classroom training sessions
- Continuing education for nearly 28,000 agents
- 763+ WebEx flood insurance training sessions for 22,575+ insurance professionals
No flood insurance growth agenda can be successful without a core competency of delivering exceptional service. The quality experience we deliver to agents and insureds is demonstrated in our best-in-class customer satisfaction survey results, including:
- Overall satisfaction: 95%
- CSR courtesy: 97.5%
- CSR knowledge and ability: 96.8%
- Confidence in resolution: 93.1%
Our private flood insurance solutions are an attractive option to agents and insureds with appetite for coverages that fall beyond the NFIP. Our innovative private solutions offered through NFS Edge® enable agents to provide options for insureds while leveraging growth opportunities for their business in a highly competitive environment.
Through Aon, NFS can access exceptional resources in product development, analytics, and strategic partnerships with a mutual interest in driving the future of our clients’ flood and non-flood businesses.