NFS is uniquely qualified to support the flood insurance business and growth strategies of Write-Your-Own (WYO) carrier companies. Our trusted partnerships are formed and nurtured on a foundation of longevity, commitment to excellence, and passion for delivering exceptional service that translates into long-term value for both agents and policyholders.
What sets us apart is our 30+ year, 100 percent flood-focused history serving the majority of the industry’s WYO carriers and our long-standing relationship with FEMA. This affords us beneficial insight into a complex flood landscape and the agility to adapt intuitively to a changing regulatory environment.
For each client we serve, our goal is to make a difference through flawless protection of a client’s distinct brand while guiding strategic market- and method-oriented solutions to help drive future growth and support their overall agenda. We consistently achieve this through:
Today’s competitive marketplace demands a trusted partner and educator with the scale, storm-tested insight and responsiveness to help clients navigate through volatile times. With the largest claims staff in the industry averaging seven years flood tenure, we can leverage the specialized expertise required to handle $1B+ storms.
Our simplified technology platforms, supported by our dedicated staff of 550 colleagues, allows for an exceptional customer experience for the 87,000 active flood insurance agents we serve. This is proven in our 94.2% satisfaction score. Our Net Promoter Score of 63 among agents across our client base demonstrates their willingness to endorse NFS.
We help agents stay on top of their profession with leading-edge education, training and field resources, including:
- 10,500+ agent visits
- 1,755+ flood insurance classroom training sessions
- Continuing education for nearly 28,000 agents
- 763+ WebEx flood insurance training sessions for 22,575+ insurance professionals
No flood insurance growth agenda can be successful without a core competency of delivering exceptional service. The quality experience we deliver to agents and insureds is demonstrated in our best-in-class customer satisfaction survey results, including:
- Overall satisfaction: 94.2%
- CSR courtesy: 97.5%
- CSR knowledge and ability: 96.8%
- Confidence in resolution: 93.1%
Private flood insurance solutions provide an attractive option for property owners who may want to supplement the coverage offered by the NFIP policy. Through private flood insurance solutions, NFS enables agents to provide viable options for insureds while leveraging valuable growth opportunities for their business in a highly competitive environment.